Please note that buying licensed app confirms customers’ awareness about all features and functionality of the app. The description of the app and its functionality is available on the official website
If you purchased iDefend Pro App you may obtain a refund of the purchase price according to the terms of REFUND POLICY within the first seven days of purchase.
Arvada Technologies INC values any feedback from the customers and does everything to fix all possible issues. However, if you are still not satisfied with our products and services you may request a refund.
Refunds are given in case of problems directly related to our product. If there are direct proofs of issues with our software, for example, error messages or screenshots, and these issues cannot be resolved by our customer support department, the customer has the right to receive a refund. Refunds are not given in case of general device problems not related to our software.
In case our software has become a reason of a technical breach of your device, and there is enough evidence and proof on this matter, we may consider giving you a refund of the inflicted damage. After receiving a refund request concerning a technical infringement our Customer Support Agents require from 1 to 3 business days to give an initial response. After receiving all the relevant evidence and proofs our Customer Support Agents require from 1 to 10 days to process the received material and give a qualified response.
Terms and conditions of a refund vary depending on a purchased type of Payment:
If you have any questions, comments or suggestions, you may contact Arvada Technologies INCS upport team.